Streatham Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Streatham Cleaner provides domestic and commercial cleaning services within its service area. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means any individual, business, or organisation that requests or receives cleaning services from Streatham Cleaner.

Company means Streatham Cleaner, the provider of cleaning services.

Service means any cleaning service provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, one off deep cleaning, commercial cleaning, and related tasks.

Booking means a confirmed request by the Client for the provision of Services on a particular date and time, whether made online, by message, or in writing.

Cleaner means any person engaged by the Company to deliver the Services.

2. Scope of Services

The Company provides cleaning services within its designated service area, which generally covers Streatham and surrounding locations. Availability of particular Services may vary depending on the Client’s address and the nature of the property.

The specific tasks to be carried out during a booking will be agreed in advance, either verbally or in writing. Unless otherwise agreed, Services do not include: exterior cleaning, specialised industrial cleaning, work at excessive height, removal of hazardous substances, or tasks requiring specialist equipment or certification.

The Company reserves the right to decline any booking that falls outside its usual service provision or presents a health and safety risk.

3. Booking Process

3.1 Making a booking

The Client may request a booking by submitting details of the property, required Services, and preferred dates and times. The Company may request additional information in order to provide an accurate quote and confirm availability.

A Booking is only considered confirmed when the Company has issued a confirmation and, where applicable, the Client has paid any required deposit. Provisional quotes or availability indications are not binding.

3.2 Information provided by the Client

The Client must provide accurate, complete, and up to date information regarding the property, access arrangements, parking, and any specific requirements. The Company relies on this information when estimating the duration, cost, and feasibility of the Service.

If the information provided is inaccurate or incomplete and this materially affects the booking, the Company may adjust the price, amend the scope of work, or cancel the booking, applying applicable charges in line with these Terms and Conditions.

3.3 Regular and one off bookings

Regular cleaning services may be arranged on a weekly, fortnightly, or other agreed schedule. The Client agrees that regular bookings are ongoing until cancelled in accordance with these Terms and Conditions. One off bookings, including end of tenancy or deep cleaning services, relate only to the agreed date or dates.

4. Access and Client Responsibilities

The Client must ensure that the Cleaner has safe and reasonable access to the property at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to allow entry.

The Client is responsible for ensuring that the property is in a condition suitable for cleaning and that all fragile, valuable, or delicate items are safely stored away or clearly identified. The Company will not be responsible for damage to items that are not reasonably visible or have not been disclosed as fragile or high value.

Where parking permits or fees are required, the Client must either provide a suitable permit or cover the cost of parking. If the Cleaner is unable to park within reasonable distance of the property, the Company may deduct any lost time from the cleaning duration or apply an additional charge.

5. Pricing, Quotes, and Payments

5.1 Pricing and quotes

Prices for Services are based on factors including property size, condition, location, and the specific tasks requested. The Company may provide an estimated duration for the Service, but actual time required may vary. Fixed price quotes will be honoured based on the information provided by the Client at the time of booking. If the property condition or requirements differ significantly, the Company may propose an adjusted price before continuing.

All prices are quoted in pounds sterling and, unless otherwise stated, include applicable taxes. The Company reserves the right to update its standard pricing from time to time. Changes to pricing will not affect confirmed bookings already paid for, except where the booking details are changed by the Client.

5.2 Payment terms

Payment is due in accordance with the method and schedule specified at the time of booking. The Company may require a deposit for certain Services, including end of tenancy, deep cleaning, or large commercial jobs. Any required deposit must be paid to secure the booking.

Unless otherwise agreed, full payment must be made on or before the day of the Service. The Company may refuse to commence or continue with the Service if payment has not been received as agreed.

5.3 Late or failed payments

If payment is not received by the due date, the Company may suspend further Services until the outstanding balance is settled. The Company reserves the right to charge reasonable administrative fees and, where permitted by law, interest on overdue amounts.

6. Cancellations, Rescheduling, and No Show

6.1 Cancellations by the Client

The Client may cancel or reschedule a booking by giving reasonable notice. Unless otherwise stated at the time of booking, the following will apply.

If the Client cancels or reschedules more than 48 hours before the scheduled start time, no cancellation fee will usually apply. If the Client cancels or reschedules within 48 hours of the scheduled start time, the Company may charge a cancellation fee up to a reasonable proportion of the Service cost, reflecting the loss of opportunity to reallocate the Cleaner’s time.

If the Cleaner arrives at the property and is unable to gain access, or the Client cancels at the door, this may be treated as a same day cancellation and charged accordingly.

6.2 Cancellations by the Company

The Company aims to honour all confirmed bookings, but reserves the right to cancel or reschedule where necessary, for example due to staff illness, operational issues, extreme weather, or other circumstances beyond its reasonable control.

In such cases, the Company will notify the Client as soon as possible and offer an alternative date or, where payment has already been made and no alternative can be agreed, a refund of any pre paid amount for the affected Service. The Company is not liable for any indirect or consequential loss arising from cancellation or rescheduling.

6.3 Termination of regular services

Either party may terminate an ongoing regular cleaning arrangement by giving at least 7 days notice, unless a different notice period has been agreed in writing. The Client will remain liable for any Services already performed or booked within the notice period.

7. Standards of Service and Complaints

The Company will provide Services with reasonable care and skill and in accordance with professional cleaning standards. However, results may vary depending on the initial condition of the property and the nature of any stains or damage.

If the Client is dissatisfied with any aspect of the Service, they should notify the Company within 24 hours of completion of the Service, providing clear details. Where a complaint is justified, the Company may, at its discretion, arrange a re clean of the affected areas or offer a partial refund. The Company will not usually consider complaints made more than 48 hours after the Service.

8. Health, Safety, and Conduct

The Company complies with applicable health and safety legislation and expects Clients to provide a safe working environment. The Cleaner must not be asked to perform any task that is unsafe, illegal, or outside the agreed scope of work.

The Client must ensure that pets are safely secured during the Service and that any known risks, such as faulty electrics or slippery floors, are disclosed in advance. The Company may refuse to provide Services where there is a risk to the safety or wellbeing of the Cleaner.

The Company expects respectful conduct between Clients and Cleaners at all times. Abusive, discriminatory, or threatening behaviour will not be tolerated and may result in immediate termination of Services.

9. Waste Regulations and Disposal

The Company will dispose of ordinary household dust and small amounts of general waste generated during cleaning, using the Client’s existing waste and recycling facilities. The Client is responsible for providing appropriate bins and for arranging regular waste collection in line with local regulations.

The Company does not remove large items, commercial quantities of waste, construction debris, or hazardous materials such as chemicals, asbestos, syringes, or clinical waste. Such materials must be removed and disposed of by licensed operators in accordance with relevant environmental and waste management laws.

Where the Client requests removal of items that may fall outside typical domestic waste, the Company may refuse or may agree subject to additional charges and compliance with applicable regulations. The Company will not be liable for any breach of waste regulations arising from instructions given by the Client that the Company could not reasonably know were unlawful.

10. Liability and Insurance

10.1 Damage and loss

The Company takes reasonable care when delivering Services. If the Cleaner is responsible for damage to the Client’s property, the Client must report it to the Company as soon as reasonably practicable and no later than 48 hours after the Service.

The Company’s liability for loss or damage caused by its negligence or breach of contract is limited to the reasonable cost of repair or replacement of the affected item, taking into account age and condition. The Company is not liable for normal wear and tear, pre existing damage, or defects in materials or surfaces that are unsuitable for cleaning.

The Company accepts no responsibility for items of high value, sentimental value, or uniqueness that have not been disclosed and appropriately secured prior to the Service.

10.2 Exclusions of liability

To the extent permitted by law, the Company is not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising out of or in connection with the provision of Services or these Terms and Conditions.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

10.3 Insurance

The Company maintains appropriate insurance cover in respect of its business operations. Details of insurance may be provided upon reasonable request.

11. Property Keys and Security

Where the Client provides keys or access codes, the Company will take reasonable steps to keep them secure and confidential. Keys may be labelled in a manner that does not identify the property address.

Upon termination of regular Services, the Company will return any physical keys by an agreed method or on the final visit. The Company is not liable for loss arising from access devices retained by the Client or third parties.

12. Data Protection and Privacy

The Company collects and processes personal data, such as contact details and service information, for the purpose of managing bookings and delivering Services. Personal data will be handled in accordance with applicable data protection laws.

The Company will not sell or disclose Client information to unrelated third parties except where required by law or necessary to provide the Services, such as sharing address details with assigned Cleaners.

13. Amendments to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or business practices. The updated version will apply to new bookings from the date of publication. For ongoing regular Services, the Company will notify the Client of material changes, and continued use of the Services will constitute acceptance of the updated terms.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or relating to these Terms and Conditions or the provision of Services.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court, the remaining provisions shall continue in full force and effect.

Failure or delay by the Company in enforcing any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of Services and supersede any prior representations, understandings, or agreements, whether written or oral, relating to the same subject matter.

By proceeding with a booking, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.