Streatham Cleaner Privacy Policy

This Privacy Policy explains how Streatham Cleaner collects, uses, stores and protects personal data relating to customers and prospective customers within our service area. It is intended to comply with the General Data Protection Regulation and other applicable data protection laws in the United Kingdom. By using our cleaning services or contacting us to enquire about our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Streatham Cleaner customers and prospective customers located in our operating area, including anyone who contacts us to request information, quotes or services. Streatham Cleaner is the controller of the personal data described in this policy, which means we decide how and why your personal information is processed in connection with our services.

Types of Personal Data We Collect

We only collect personal data that is necessary to provide and manage our cleaning services and to run our business. Depending on your interactions with us, we may collect the following categories of data:

Identification details, such as name, title and, where relevant, company name or role.

Contact details, such as billing and service addresses, and any communication preferences you tell us about.

Service information, such as property access instructions, room and surface details, information about pets or specific cleaning requirements, and any notes you provide in relation to scheduled visits.

Booking and transaction data, such as dates and times of appointments, services booked, payment status, amounts paid, methods of payment and related records that help us manage our accounts and customer service.

Communication records, including information you provide when you contact us by any method to request a quote, make a booking, ask a question, provide feedback or submit a complaint.

Technical and usage data, such as how you interact with our website or online booking tools where applicable, including basic device and browser information and pages viewed, to help us improve our services and understand interest in our offerings.

How We Collect Personal Data

We collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract, provide feedback or communicate with us in any way. We may also receive some information indirectly through service or technology providers that support our website, booking system or payment processing, for example transaction confirmations or analytical data about website use.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under data protection law. Depending on the circumstances, we rely on the following bases:

Performance of a contract: We process personal data to take steps at your request before entering into a contract, to provide our cleaning services to you, to manage bookings, process payments, and fulfil our contractual obligations.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, maintaining business records, handling queries, and protecting our business from fraud or misuse.

Legal obligations: We may process and retain certain information to comply with legal and regulatory requirements, such as tax and accounting laws.

Consent: In limited situations, we may rely on your consent, for example where we send certain types of marketing communications that require consent under applicable law. You can withdraw your consent at any time, although this will not affect processing that has already taken place.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide, schedule and manage cleaning services at your property, including arranging access and accommodating any specific requirements you have told us about.

To communicate with you about quotes, bookings, changes to services, service confirmations, invoices, receipts and any queries or issues you raise.

To manage payments, process refunds if applicable, keep accurate financial records and respond to any billing questions.

To improve our services, including monitoring service quality, analysing patterns of usage and considering customer feedback and preferences.

To manage our business operations, including customer relationship management, record keeping, internal reporting and training of staff.

To comply with legal requirements, respond to lawful requests from public authorities and defend our legal rights where necessary.

Data Processors and Third Parties

We may use carefully selected third party service providers to support our business and help deliver our services. Where these parties process personal data on our behalf, they act as processors and are only permitted to use your data in accordance with our instructions and for the purposes we specify. These may include:

IT and hosting providers that supply and maintain our systems, website and data storage solutions.

Payment processors that enable us to take and manage payments securely.

Customer relationship and booking system providers that help us manage appointments, communications and records.

Professional advisers such as accountants or legal advisers, where necessary for compliance and legitimate business needs.

We do not sell your personal data to any third parties. If we are required by law to share personal data with public authorities, regulators or law enforcement, we will do so in accordance with applicable legal requirements.

International Transfers

Some of our service providers may be located outside the United Kingdom or the European Economic Area, or may use servers based in other countries. Where personal data is transferred internationally, we will take appropriate steps to ensure that an adequate level of protection is in place, for example by relying on adequacy regulations or using standard contractual clauses approved by relevant authorities.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. The exact retention period depends on the type of data and our obligations, but in general:

Customer and booking records are kept for the duration of our relationship with you and for a reasonable period afterwards to handle queries, disputes or complaints.

Financial and transaction records are retained for periods required by tax and accounting laws.

Communications and service notes may be retained as long as they are relevant to our ongoing relationship or legal obligations.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be used to identify you.

Security of Your Personal Data

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include restricting access to personal data to personnel and service providers who need it for legitimate business purposes and are subject to confidentiality obligations. While we endeavour to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions or exceptions, but in general include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain additional information.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In some circumstances you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction: You can request that we restrict our use of your personal data in certain situations, for example while the accuracy of the data is being checked.

Right to object: You can object to processing based on our legitimate interests, including any direct marketing activities. We will stop processing unless we have compelling legitimate grounds or the processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine readable format, and have it transmitted to another controller where technically feasible.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office. We encourage you to contact us first so we can try to resolve any concerns.

Marketing Preferences

We may use your contact details to send you information about our services that may be of interest, in accordance with applicable marketing laws. You can ask us at any time to stop sending you marketing communications by following any unsubscribe instructions included in the message or by contacting us directly. Even if you opt out of marketing, we may still send you service or administrative messages relating to your bookings or account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices or legal requirements. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal data.